At findabc.com, customer satisfaction is our priority. We aim to provide a transparent and efficient return and refund process for all eligible purchases made through our platform. Please review our policy to understand the guidelines.
1. Eligibility for Returns
We accept returns within 30 days of delivery, provided that:
- The item is unused, in its original packaging, and in the same condition as received.
- Proof of purchase is provided.
2. How to Initiate a Return
To start a return process, follow these steps:
- Contact Us: Email our support team at info@findabc.com with your order number, item details, and reason for return.
- Approval Process: Our team will review your request and provide further instructions, including shipping details.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of approval or rejection of the refund.
- Approved Refunds: Processed to the original payment method within 5-7 business days.
- Partial Refunds: If the item is not returned in its original condition, a partial refund may be granted at our discretion.
4. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery with photos of the damage or defect.
- We will assess the issue and may offer a replacement, store credit, or refund depending on the circumstances.
5. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped. If an order has already been shipped, it must be processed as a return under our policy.
6. Exchanges
Exchanges follow the same process as returns. If you need a different size, color, or item:
- Return the original item according to our policy.
- Place a new order for the preferred product.
7. Third-Party Product Returns
Since findabc.com partners with third-party suppliers, some return requests may be subject to supplier-specific policies. We will inform you of any supplier-specific return guidelines when processing your request.
8. Shipping and Return Costs
- Return Shipping Costs: Customers are responsible for return shipping unless the return is due to an error on our part or a defective product.
- Original Shipping Fees: Shipping costs from the original order are non-refundable.
9. Contact Us
For any questions about our Return and Refund Policy or to initiate a return, please reach out to us:
- 📞 WhatsApp: +1 1234567890
- 📧 Email: info@findabc.com